Refund policy

Return & Refund Policy
If the carrier confirms that your parcel is lost or damaged, please contact our customer service team within 7 days of the estimated delivery date.Customs detention does not constitute a lost parcel; Delays caused by inspections are beyond our control.
We offer two solutions for lost parcels: reshipment or a partial refund of the item cost (Original shipping fees are non-refundable).
We can arrange a reshipment for items that are visibly damaged. To request a refund, you must provide clear photos of the packaging and the damaged product as proof within 48 hours of delivery.
For returns due to incorrect sizing, personal preference, or ordering errors, the customer is responsible for all return shipping costs. We cover return shipping costs only if we shipped the wrong item or if the item is defective.
As international return shipping costs are high, we strongly recommend opting for an exchange rather than a return.